something we have been missing in the Lync Community is a place, one place that contain the information & skills you need to know and have to troubleshoot technical problem with Lync (Skype for Business)

well it is finally here, all credits and thanks to Thomas Poett (Author and Lync MVP). He was working on this “FREE” guide for a while and we (I know I was) waiting for this guide to be released which it was today.

in this guide Thomas started with the basics that administrator and/or Support engineer need to have to help troubleshooting problems with Lync, then he took it more deeper into how to conduct the troubleshooting.

The guide addressed a big variety of subjects some of I really enjoyed

  • TCP and SIP Protocol
  • SIP Session Establishment
  • Diagnostic Header

and many more interesting subjects are inside the guide, you can learn more about it in Thomas Article in his Blog (LyncUC)

And you can (and should) download the guide from here Smile

enjoy it and don’t forget to thank Mr. Poett